EDIT - They are replacing the unit. Likely only because I reached out to a higher level employee via reddit. I'm not sure they had anything to do with it, but the timing suggests they did.
They are replacing the unit, instead of the next step they wanted to try....and I can't make this up...they wanted me to put screws into the side of the unit to make it NOT modular anymore and try to hold in the optical unit. They were literally going to mail me two screws. lol
Months ago I ordered a super mOLED...and many accessories (only the lighthouse will bear mention).
There was the delayed shipping time of course, but during that time repeated lies about it's time. 4 months from one employee, 2 weeks from another, and at least 5 different answers in the middle. It almost because a hobby to see what the latest lie was.
If finally ships...but they're not clear aout what shipped..I contact them and they tell me one box with the headset and lighthouse, the other with the rest. I'm SUPER excited because I thought the lighthouse would be much later (spoiler, haven't gotten it yet just like the rest of you)...so yet another lie.
I get the headset, it doesn't work...but then my laptop dies so I think it's just that, I send that back to Alienware, tell the keep it, and I buy a brand new tower. 5090, all the bells and whistles.
Of course the headset does not work. so I reach out for support. There's none to be had. During the day they have one untrained english speaking kid somewhere in Mountain time zone. Anyway, middle of the night I get a chinese one, we do basic troubleshooting..can't fix it, enter a ticket.
Of course they don't actually answer tickets usefully. The ticket gets answered every 24 hours, but I guess the guy doesn't read english fluently, or is just lazy, because he doesnt' review what he's done and keeps telling me the same fix that doesn't work at all. THREE DAYS in a row now he's ignored that it didn't help and told me to remove and reset the optical unit...we did that before we entered the ticket, and it says so in the ticket. So every time he does that, that's another 24 hour delay in getting my headset replaced. At this point is has to be intentional.
I spoke with several of their partners in the USA, trying to see if I could find anyone local that has a headset working. TWO of them told me they have brand new product, but they refuse to sell it as they're about half faulty and they can't afford the continued returns and charge backs. One is willing to test the headset, but it's a 12 hour drive round trip. One has the CFOs number and texted him about what's going on.
In any case, not needed, it's the exact same problem on three different machines now, so it's obviously the unit in some form. And it's worked just enough for short spurts to see the machine will run it and will run it WELL when the headset works.
DON'T BUY PIMAX. Or if you do, at least know what you're getting in to. You're tossing your thousands into a black hole and just crossing your fingers you get a working piece of hardware. You may never get it, you may get a brick they refuse to fix...but this is NOT a company that will take care of you after the sale. Also know for any chance of tech support..they lie about 24/7. One they're closed 3.5-4 hours of that 24 EVERY day...two, they take LARGE blocks of time off weeks at some times, with no support. The daytime USA support is one English speaking kid in the Moutain time zone somewhere. He's completely un trained to provide any support. Just know what you're risking.
For those interested, the issue itself. The headset will only stay connected about 20-30 seconds at a time, most times. He's told me three days in a row to reset the optical unit...obviously not even smart enough to keep track of what he's already done...and then doesn't answer again for 24 hours. First day it didn't help. Today it DID help..for 10 minutes or so. Then it went back to it's trash behavior. I've tried a couple of more times and it just keeps d/cing now.