Annoyed with vendors ~
I'm leasing a new space and the property manager requested trade references. I reached out to Threatlocker, Scalepad, and Runway Selling to complete a single page form with maybe ten boxes, name, email, phone, age of account, estimated monthly spend, estimated annual spend, maximum credit extended, last transaction date, check box for pays on time - 30-60-90 days, and a signature spot.
Threatlocker and Runaway returned the forms within 24 hours, with Scalepad who I used for 5+ years I've been waiting two weeks. No response from Connectwise outside of autogenerated emails. I tagged Monjur ten days ago and have received no response. Emailed Phinsec on Monday, but still don't have the completed form from them either.
Since submitting the request, I've gotten an email from Scalepad letting me know that my renewal is coming up in August and a Connectwise salesperson to see if I wanted to demo RMM and PSA.
Maybe I'm alone on this but one of my customers requested me as a trade reference, I'd be prompt with a response to be an asset for them and to demonstrate to the requester that we value the end client relationship.
What gives with vendors these days? They can't be bothered to do the absolute minimum. Do they have a concept that we are out here trying to run a business? It's good business and frankly common courtesy to do something as basic as a trade reference form.