u/ISD1982

I pre ordered an X3, already have an X4 and decided, after seeing the S4, to cancel. I've emailed them and they said

No problem, we can help with that. We have already registered your request and will process the cancellation and refund. Our response time may be a little slower than usual due to the high volume of inquiries, and we hope this does not cause any inconvenience. Please keep an eye on your email for the update.

That was a week ago, and the order is still live and the refund hasn't been processed. I emailed them again yesterday, and got a similar response that it won't be shipped etc, but I'm getting a bit concerned it's just going to end up being sent regardless.

Anyone else cancelled a pre order, and how did it go?