retailer only offering store credit for a return of wrong sized shoes purchased following their website advice
I am in NSW and I purchased a pair of shoes from a vendor in VIC( they have a physical store there) via website.
I wear size 9 US but their website clearly mentions “We’ve found these to be a snug fit. If you’re unsure, take a half size up”. So I ordered 9.5US since they do not offer free returns and I did not want a small pair of shoes.
However, upon receiving, they are bigger and I asked them if they could exchange it for size 9 but the customer service said I have to pay for the returns (fair enough) and upon receiving, they will issue store credit and can’t guarantee an exchange.
I believe it’s not a change of mind returns because I followed their advice on sizing.
Any advice?