Just writing a quick warning so others avoid the nonsense I just went through. Ordered a Burrow sofa January 16th, and was told it would ship by the end of March. 10 weeks isn't great, I thought, but not the end of the world. I was moving into a new place the middle of February, so I figured I could go a month and a half without a sofa.
The 3rd week of March I get an email that my shipping date has been pushed out to the end of April. Last week I get an email that my shipping date has been pushed out to the end of May. Mind you there's absolutely no contact in between, and no apologies for being delayed almost twice as long as the original estimate. When I contacted customer service asking if there's anything they can do to make right the fact that they are anticipating 19 WEEKS from date or order to date of shipping (and mind you, that's with no guarantee they wouldn't push the date back another month) they offered me a 10% store credit.
Does Burrow really think I'm gonna order more furniture from them after getting jerked around for months? And 10% - $285 - is supposed to be appropriate recompense for not having a sofa for 2 and a half months? No thanks, terrible company with terrible customer support.