u/IAmLolli

I purchased 2 wraps in the app using my gift card. The total was $30.08 😳 (that massive rip off is another topic) The money was removed from my card. I went to pick up my order and was told their store does not have wraps at this time as they were still frozen. I asked about getting my money back and was told it wasn’t their problem and to get it back in the app. Well, there is no way to do that. The man was very loud and dismissive and so I left. It’s been almost a week now and the card shows no refund, instead it shows my order was picked up. 😡 subway’s chat bot is no help at all. How do I get my money back? It’s times like this I wish I had a massive SM following.