Renewed Item-what should I do
Hi I'm new to Reddit so please bear with me. I bought a Z fold 7 from Amazon renewed for $697 under the heading LAST ONE. It said excellent condition, factory unlocked.
While it is in excellent condition and it is unlocked, it is not fully functional.
The microphone doesn't work to set up voice commands or "Hey google". In researching and troubleshooting, I believe that the phone has a software problem and not a hardware problem. I have done the factory reset twice. Obviously the seller knew the items was not fully functional.
Here's my dilemma.
- If I put in for a replacement, will they send me an excellent condition $1199 phone to replace this one?
- Should I wait a short time and file a claim under the Complete Protect plan (Asurion).
While I want to go with option 2, I know it's not an ethical thing to do but then on the other hand, it wasn't ethical to sell a defective item.
Going with option 1 and not getting a replacement would put another Z fold 7 financially out of reach.
Any advice appreciated.