u/HyperX-Rob

Hi, hi, HIII! Me again! 😁 I've got some good news for our Cloud III S Wireless users who've been experiencing issues lately. We just released firmware version x.1.2.4 that addresses two bugs that have been affecting some of you!

What's fixed:

• Random audio dropouts during quieter moments in games, videos, or music. The silent treatment is over! 😅
• DTS functionality is back! You should now be able to properly install the DTS driver and use spatial sound/EQ without issues.

How to update:

• NGENUITY Legacy app users: The x.1.2.4 firmware is available now - just launch the app, connect your USB dongle and headset to the system, and start the update. If you’re not seeing the update prompt, make sure you’re on the latest NGENUITY Legacy version (5.37.2.0) from the Microsoft Store. This firmware is only deployed via that version; the offline installer does not include it.
• New NGENUITY app users: This firmware will be pushed out soon, so keep an eye out for that. If you’d rather not wait, you can install the NGENUITY Legacy app via the Microsoft Store, update your headset firmware there, and then switch back to the new app. 😉

Big shoutout to everyone who reached out and helped troubleshoot these issues by sharing logs, demos, system, and product details with our team. Your feedback was instrumental in getting this fixed. 🙌

If you notice anything odd or run into issues, feel free to reach out. We're here to help!