▲ 21 r/Eugene
providence has hired the third party administrator to process various insurance and pharmacy claims from this plan year. how is your experience? it seems customers are due for a massive refund and class action lawsuit is awaiting for them.
during this switch a letter was sent by both providence and collective health assuring customers that the processing of claims will smoother than before and swifter. however, since beginning they are riddled with hurdles only.
what is your experience dealing with them?
did you incur any costs for submitting your claim (fax/ mailing/ commute/ etc)?
they no longer accept claims by e-mail or online portal but by postal mail or fax only! that are cost and labor intensive
u/Hungry-Chicken-8498 — 7 days ago