u/Hot_Attempt_789

I usually receive the message saying my phone is needs to be renewed at the following months date for some reason last month I had some issues with billing and after I called and they set it straight I got this message saying I didn't need to renew it until 6/4 but my phone service went out on 5/2 and customer service can only say I don't have an active plan when according to this message it should be active until 6/4 what do i do because im ready to find a new provider