u/Historical_Shine_661

So been a week now since I have got this on the tracking page for UPS

Your shipment's commercial invoice is incomplete or missing. If you are the sender, please submit a valid invoice or provide the needed information to resume the transit journey.​

This happened after it initially displayed a delivery date (This is my first time ever dealing with UPS)

So I obviously reached out again to logitech support agents replying to the email ​thread we started telling them about the issue, the agent said "I would like to let you know that an investigation has been initiated regarding the issue, and we will provide you with an update as soon as we receive information from our team."

While I do not understand what the "investigation" is, what would the outcome of it be and when would this get resolved so UPS can set a delivery date, I am just ranting about the situation here in hope that someone could shed some light on the situation if they ever experienced similarities.

The reason I am getting a headset shipped is because my G522 lightspeed headset went into the whole "USB.. Lightspeed loop" (to my surprise I found that the issue was rather common here) and when I contacted support, the agent (Aiman A.) went through the routine fix steps with me (Which I know wouldn't work because from what people have been saying on here it is a fuse / hardware problem​​) but went along anyway then he asked me for the serial number looked up the warranty and said they will ship me a replacement. ​​​

Is the headset as it is completely unusable? No.

The ridiculous placement of the serial number on the headset combined with me having to take both earpads off ​​the headset during the troubleshooting steps (If you have the headset and are reading this, DO NOT REMOVE THEM, YOU WON'T BE ABLE TO GET THEM BACK ON, very dumb design tbh.) made it so.

​So this post is a rant explaining my situation / the ambiguous replies from customer service.

I am not usually a tight ass but I was using the headset for work solely due to the mic, so having it flip out on me and getting vague responses with no resolution time frame is a bit frustrating.

So apparently I applied for a position with propio a long, long time ago and a recruiter recently reached out to me to start the interview and onboarding process. I passed. Someone from the onboarding team reached out after a day or two (after I sent an email to the first recruiter notifying him that I am waiting on a response from them) and she helped me with the rest of the onboarding process. I passed the mock test and LPT. They did the background check, it was clean. Then she sent me the contract to sign via adobe. This is where things start to feel off.

The contract is full of vague exhibits that tell me that I am legally liable for things that are disproportionate to my position as an offshore remote interpreter.

There is a conflict in payment schedule statements saying payment is biweekly but it may take propio up to 30 days to process payments.

The most aggravating of all is that it stated if the client deems the service of low quality, propio will NOT pay for that call. They did not state any method of disputing such claims!

So, as any sane person would do, I decided to contact them to ask about the terms I found ambiguous.... And no reply.

The onboarding team member that was helping me through the process has been dead silent ever since I sent my first inquiry, so I waited a few days, sent a follow up and guess what.... No reply again. The adobe sign link she sent for the contract has expired and I still heard nothing from them. I decided to send a final email detailing the inquiries I had and I CC'ed the recruiter, the onboarding team email and her email as a final courtesy on my end showing that I was perfectly ready to start working once we clarified the things I found atrocious in the contract. I do understand that most legal things in such contracts are corporate templates with no account to offshore adjustments, but getting no replies at all when they had already spent money on me for the background check and ​​I had passed all the onboarding tests and requirements feels a little weird?