Anyone and everyone, I want to be able to focus on giving the most thorough service when I am in the pharmacy. The only thing I'm finding SOME difficulty with is handling customers that are aggressive/passive aggressive/inpatient/entitled. I can handle the nonsense when it's sporadic, but the quality of my work takes a toll when it's been an "all day" abuse kinda thing.
What are your go to phrases/tricks that you use to reign in the customer's attitude.
Thank you in advance
u/Hearing_Loss — 12 days ago