u/HauptJ

Let say I want to go to the Shops at Legacy, I would have to request a ride, wait for the ride, get off at a transfer point and cross my fingers that the transfer times run smoothly, and worst case, end up being dropped off a couple of minutes after the bus departs, and then have to wait 40 to 45 minutes for the next bus. I have seen similar happen at Centerpoint Station as Via vans dropped people off right after the TRE and the DFW transfer bus had left, and this would be problematic for those trying to catch flights, as the Silver line only runs 30 minutes at peak, and hourly afterward. This would also be huge a concern for those taking classes after work, or even trying to get to work, as this would add up to an hour of transit time each way if transfers do not work smoothly.
The app appears not to handle transfers well, as it will only recommend either DART transit services OR VIA van service. I have not seen it offer van to DART transfer recommendations when trying to plan a route from Vitruvian Park (Addison) to the Dallas Galleria (Dallas, just outside of Addison). Speaking of which, if Orbit were to replace DART, would one have to request a shuttle van to a transfer point, then transfer to a bus to get to the mall, and do the same on the trip back? This seems very impractical.