u/HOLDThTL

10 Plus Years of experience In IT Support and Helpdesk Field looking for Similar roles or Possible Jr/Sys admin positions. Resume available Upon Request.

have been I working in the IT Support Field for about 10 Years now. From starting out as a Cable Tech Transitioning to a Tier 1 Role to Having multiple Tier 2 positions the past 6 years or so. At this point I feel like I’ve seen a bit of everything on the helpdesk side of things regrading client issues and support.

I Never have gotten any Certs to this point, I’m self taught and have been trial and error learning as I go with most of this tech stuff still I’ve been told multiple times my resume is strong enough to start looking into Sys Admin positions by co workers and others based on my experience. I tell people all the time if I can do this job anyone can as I don’t consider myself the smartest of the people in my career field. Maybe average at best.

I’ve worked in an office with a Sys admin before and I have never felt like I could do their job tbh. But that was based on just what I’ve heard when they are discussing their work with others or on morning calls when they were reviewing their task for the day.

Even Reading the descriptions of sys admin positions when applying for jobs it didn’t exactly make me more confident in my ability to do the work based on the descriptions.

Even so I recently started applying to a few positions not really believing I would get an interview, as luck would have it I received an email regarding a phone interview for next week for a Desktop Jr sys admin role.

Needless to say I am terrified lol. More so than I was when I first got into the IT world and interviewed for my first Tier 1 position. I feel like I’m going to make a fool of myself being asked questions about the position that I won’t be able to answer in the correct way.

Are their any current Sys Admins or people higher up in tech that had similar feelings when they first started trying to advance their IT career?

I have been I working in the IT Support Field for about 10 Years now. From starting out as a Cable Tech Transitioning to a Tier 1 Role to Having multiple Tier 2 positions the past 6 years or so. At this point I feel like I’ve seen a bit of everything on the helpdesk side of things regrading client issues and support.

I Never have gotten any Certs to this point, I’m self taught and have been trial and error learning as I go with most of this tech stuff still I’ve been told multiple times my resume is strong enough to start looking into Sys Admin positions by co workers and others based on my experience. I tell people all the time if I can do this job anyone can as I don’t consider myself the smartest of the people in my career field. Maybe average at best.

I’ve worked in an office with a Sys admin before and I have never felt like I could do their job tbh. But that was based on just what I’ve heard when they are discussing their work with others or on morning calls when they were reviewing their task for the day.

Even Reading the descriptions of sys admin positions when applying for jobs it didn’t exactly make me more confident in my ability to do the work based on the descriptions.

Even so I recently started applying to a few positions not really believing I would get an interview, as luck would have it I received an email regarding a phone interview for next week for a Desktop Jr sys admin role.

Needless to say I am terrified lol. More so than I was when I first got into the IT world and interviewed for my first Tier 1 position. I feel like I’m going to make a fool of myself being asked questions about the position that I won’t be able to answer in the correct way.

Are their any current Sys Admins or people higher up in tech that had similar feelings when they first started trying to advance their IT career?

I was wanting to share my Resume and get some input on it. Based on what you see below would you say I’m ready for the next step in my IT career? (Tier 3) Sys Admin/IT Officer? If not what is it that I’m missing that you’d suggest?

I’m currently job hunting I’m just wanting to make sure I’m not limiting myself to Tier 2 positions if I could be also applying for others. Thanks

Work History

Tier 2 Technical Support Specialist

Jun 2025 – Mar 2026 •

Developed and maintained detailed technical documentation to streamline support procedures and reduce resolution times for recurring client issues.

Collaborated with cross-functional teams to optimize troubleshooting workflows and improve service delivery efficiency while managing enterprise Active Directory objects with precise access

Tier 2 IT Service Desk Analyst

Jul 2022 – Jun 2025 •

Resolved complex IT service desk tickets promptly, enhancing customer satisfaction and maintaining clear, user-friendly communication with end users.

Delivered high-level remote technical assistance, guiding users through complex mobile troubleshooting workflows and protocols for connectivity, synchronization, and hardware malfunctions.

Tier 1 Support Technician

Mar 2020 – Mar 2022

Diagnosed and resolved hardware and software issues for internal and external clients, ensuring system functionality and service assurance.

Conducted in-depth product and issue escalation analysis to ensure customer success.

Delivered end-user troubleshooting and desktop support across Windows and MacOS.

Maintained comprehensive technical issue tracking across multiple systems and applications for users in various time zones.

Comcast

Cable Installer & IT Support Technician

Apr 2017 – Mar 2020 •

Refurbished PC systems and peripherals including monitors, networking equipment, and printers.

Diagnosed and troubleshot hardware issues; configured systems according to project requirements.

Performed connectivity tests across local networks, cloud-based storage, and public web environments.

Conducted installation of modems and cable boxes, maintenance and repair for complex internal computer hardware under various software applications.

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Skills

Office 365 Admin; Hardware/Software Configuration

Windows Server; Printer/Scanner Repair

Problem Solving; Customer Service; Project Management

Active Directory; Networking; Multitasking

Ticketing Systems (ServiceNow, Jira, Halo)

Remote Support; Mobile Device Management

ERP; SAP

Me and my wife have been married for 12 years. 37 (M) 32 (F)

I’ll Never forget the day I realized I was nothing more than a bread winner to her and if I wasn’t making the amount of money she felt like a “man” taking care of their family should make then I was a failure and failing

It was about 5 years ago id been working a dead a dead end pest control job finding my self in disgusting crawl spaces daily and 100 degree attics in the summer time.

I knew the job wasn’t going to lead anywhere it desperately needed a consistent paycheck I’d been there for about 2 years and had grown considerably depressed and the Mrs Knew it although she always kinda came off with a indifferent attitude about what the work was doing to me mentally and physically and her responses to any complaints or frustration about finding new employment were never really encouraging or uplifting.

I eventually got an interview for a new job at a company that at the time I felt like would help advance my career, I was sooooo nervous going into that interview. I’ll never forget getting the call a few days later informing me I was hired.

The salary was a little bit more than what I’d been making before but I felt like it would be great for my career.

I’ll never forget coming home my wife was in the room laying in the bed, I was all smiles walking in. I told her I got the job, she smiled and seemed a bit happy but hesitant, she then asked me about how much I would be making at the new job I was so happy about.

I told her the salary and I will never forget seeing the smile fade and witnessing the gears in her mind start to turn and she gave this surely shaking of her head and looked at me and tried to force her smile back and gave me a half hearted “well congratulations” “ looks like things will be still a little tight money wise around here”

I shook my head and walked out to my to go back to my little man cave in another room.

That was the first time I’d ever been brought to tears in our marriage, realizing at that moment I was simply viewed to her as man whose sole purpose to her was to make good money and give her the things she felt her and our daughter needed.

I’ve often struggled with not feeling good enough or not being where I feel like I should be in my career.

I don’t celebrate my birthday to this day bc it’s just feels like a reminder of how far behind I am in life and on that day it in that moment it my wife said it without even having to truly say it. ( she would later come to say it in arguments we would have)

I was never the same after that, she tried to apologize and say she didn’t mean it like that but that was her truth.

I pray no other man has to ever feel like that in a marriage. A wife questioning her husbands manhood and inability to provide hurts.

Tears well up in my eyes till this day thinking about it.

We have begun the process of going through a divorce, we have a 12 yr old so it’ll be tough but it’s time. That day I now see as kind of the first signs of it being the beginning of the end.

Just thought I’d share a recent reflection . Thanks

Ive reached that point in my unemployment, No Companies seem to be hiring and if they are I don’t have the necessary qualifications (security clearance) to get the IT jobs I do see available. I find myself getting even more depressed when hearing from strangers that are in a similar position as me with Even better qualifications and have been unemployed longer.

I’m flat broke have begun selling various items around our house.

My wife is frustrated and I can tell is looking at me differently since the job loss. My 12 year old baby girl is wondering why dad has been at home everyday but I don’t have the heart to tell her.

I’ve shut myself off from all friends at family which has been made easier with my phone being now disconnected. Rent is coming up again utility bill is behind, everything is just piling up.

I’m 37 yrs old and feel like I’m right back at square one now and have nothing to show for it. As a man this really sucks and is embarrassing as hell.

Especially sense I felt like I was really starting to advance in my IT career.

Won’t lie have had some pretty bad thoughts during this time period just feels like it’s all closing in on me and there’s no end in sight.