u/GrooveMaster69

Had a really great customer service experience with Paizo today and wanted to share something positive.

I recently ordered a mix of Pathfinder and Starfinder stuff, both 1E and 2E, and my order ended up getting split into multiple shipments by mistake. That caused a duplicate flat shipping charge from the carrier that wasn’t supposed to happen.

I reached out to support this morning, and within a few hours they got back to me, confirmed it was an error on their end, and sorted it out with a really fair solution. Super easy, no hassle.

Also, whoever helped me signed off their email with a Parks & Rec quote:

"Not to worry, I have a permit."

"This just says 'I can do what I want.'"

Honestly made my day.

I’ve been playing TTRPGs for about 8+ years, but I’m still pretty new to Pathfinder and Starfinder. This was a really nice first impression.