About a year ago, in April 2025, I (16F at the time) purchased an iPhone 12 Mini from a well known second hand vendor, but when the phone arrived it did not function as described. The WiFi only worked occasionally, the hotspot never worked, Bluetooth did not work at all, and the signal dropped during my very first call. Mobile data was extremely unreliable, working only rarely, which ended up costing me hundreds of dollars. Even when I had signal, it often still wouldn’t function properly.
At the time, I didn’t return the phone as I was 16 and didn’t fully understand my options. Since it wasn’t usable, I set it aside and didn’t think much more about it. Nearly a year later, in March 2026, I was scrolling their website noticed that they offer a one-year warranty. I followed their process and sent the phone back.
They have now responded saying the issue is due to a large dent near the WiFi control section on the motherboard. I was not aware of this damage. However, after reviewing the photo they provided and comparing it to the original photo I took, I can now see that the dent was visible, although I did not notice until I rotated the photo I took.
They are now returning the phone to me, and I’m unsure how to proceed. I would like advice on whether I should challenge their conclusion as the phone was defective when I received it.
Please help me as I am now phoneless and out hundreds of dollars
