Returned to sender
Hi all,
Posted an item using Tracked 24, label purchased by C&D personal account and dropped off at post office.
The recipient got the email on the evening of posting offering in flight options, so they chose to have it redirected to their local post office.
Royal Mail accepted this request and took it to the post office the following day. The post office, for unknown reason, refused the item (small packet, non hazardous, well packed, well labelled). (Update : Since found out the post office counter inside the shop was closed due to staffing issues).
Royal Mail immediately returned the item to sender. They did not reattempt delivery, they did not take to depot and offer depot collection to the recipient.
So, does anyone know what the chances of getting my postage refunded. Royal Mail are claiming its not their fault. Post office are claiming its nothing to do with them.