ACT broadband sodhanaigal
guys I am finally done with ACT broadband. it is still the cheapest and best VFM option as we only get Jio or Airtel otherwise.
But this is only true as long as there is no issue to be addressed. While other providers have FTTH and junction distribution boxes installed somewhere in your street, ACT needs the distribution box to be installed inside a customer's home. Now what happens when they can't find a place to install that box? This could be due to several reasons like existing customer shifting somewhere else, terminating connection or other logistical issues but seems ACT has no idea what to do in this case.
There are 7 connections in a single box so all 7 customers would be affected - The way ACT handles this is not how any one with common sense would do it. They first go and remove the box from the old customer premises and thereby cause disruption of service to all others. Next they go and ask each of them if the box can be installed in their home, and when one agrees they shift the connections over. Till this is done all other customers will have no internet.
Does this make any sense? Won't you first check with other customers and confirm a location for the box before you remove the existing one? When I asked them they kept pushing the blame on me saying why don't I get the box installed in my home like I was the one at fault. Even if I agreed ACT still caused a service disruption that was totally avoidable but they accept no accountability.
The biggest pain point though is that they are simply unable to give me an ETA for resolution and refuse to share any update on the box situation either. So I'm forced to choose Jio or Airtel now and ACT seems to be fine with that - I heard from their service person that 5 of the affected customers have already terminated their connection with ACT and moved to Jio. Such a ridiculous way to lose customers.