When buying expensive items ALWAYS use PayPal as your payment method
I recently bought a head unit that advertises compatibility with my car, but it doesn't. The output also doesn't work.
I contacted Aliexpress, who offered me a $30 refund (out of $150). Obviously, I rejected it and requested a full refund.
AliExpress then comes back and says you must return the item and pay out of pocket, and pinky-promise the seller will pay you back. The seller provided an invalid address that is not locatable on Baidu, so it probably won't arrive. The seller also doesn't agree to the return shipping cost of $65.
Obviously, I contacted Aliexpress to find another solution. They refused.
I filed a dispute with PayPal. I provided documentation of the seller conversation and details why it is faulty, but initially entered the wrong delivery date, and it was more than 30 days after shipment arrival, so they rejected it. I contacted their customer support with the correct date and tracking information. They accepted the appeal and approved the refund right away.