May 8

From: Me
[...]
Q: What else would you like your Care Team to know?
Response:
I’m travelling internationally starting on May 22 and returning on July 5.  Can I get a sixty day supply for my next shipment?
[...]

From: AI Support Assistant
[...]
Your next shipment for your weight management treatment (Wegovy® Pill) is scheduled for May 14, 2026, which is just 6 days from now.
If you’re specifically looking for a sixty-day supply, I’d be happy to check further details for you. Could you please confirm if you’re asking about the quantity in your upcoming shipment, or if you have any special instructions for this order?
Let me know how you’d like to proceed, or if you have any other questions about your shipments!
[...]

From: Me
Yes, looking to receive sixty pills in my May 14 shipment.

May 9

From: Care Team Member
[...]
I see you’re preparing for your international travel and have requested a 60-day supply for your next shipment.
Your request has been forwarded to customer support for follow up.

From: Hims NP #1
Hello, [NP #1] here, and it is my pleasure to support you with your care today. I am a Board Certified Nurse Practitioner and Provider Licensed in your State.
We cannot send a refill for 60  pills as this is a monthly subscription. The only other way would be to prescribe 4 milligrams on the platform for 30 days and to send another 4 milligram dosing to a local pharmacy of your choosing. Let us know if you’d like to do that.

From: Me
Yes, please send to my local pharmacy: [Pharmacy name and address] Thanks!

From: Hims NP #2
I’m [NP #2], a board certified nurse practitioner licensed to practice in your state.  I’ll be taking care of you online today, along with our medical team.
The medication will be coming from our own pharmacy and will be shipped to you. THank you!

From: Me
[NP #2], I’m trying to get a 60 day supply.  Please read [NP #1],’s response from earlier: We cannot send a refill for 60  pills as this is a monthly subscription. The only other way would be to prescribe 4 milligrams on the platform for 30 days and to send another 4 milligram dosing to a local pharmacy of your choosing. Let us know if you’d like to do that.

From: Me
Thus, I expect to receive 30 days by mail, and for you to submit the other 30 day supply to the pharmacy I specified.

From: Hims NP #3
Hi Adrian,
I’m [NP #3], a licensed nurse practitioner, and it is my pleasure to support you with your care today.
I have sent your prescription for Wegovy pill 4 mg to your local pharmacy.

[HIMS subscription is cancelled without my input]

May 10

From: Me
Was my subscription deactivated? To recap: I asked for a 60 day supply because I’m traveling internationally.  An NP suggested I continue my prescription through Hims, and supplementally the NP would send an additional 30 day script to my local pharmacy. 30 days from Hims plus 30 days from my local pharmacy = 60 days. It seems that the script was sent to my local pharmacy but that I won’t receive my mail prescription from Hims because of deactivation.  Please help.

From: Hims and Hers Support
I’m sorry for any inconvenience caused regarding your subscription, and I understand how important this is to you.
After reviewing your account, I can confirm that your prescription has already been canceled, so you do not currently have an active subscription.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here and happy to help!
Thank you,
Hims and Hers Support