u/Gomango22

Hello. In October, I purchased a great northern 8 ounce kettle popcorn machine. This is used weekly. A few months ago I turned it on and the kettle wouldn’t heat up. I unplugged it, plugged it back in and the kettle heated up. The stir and the warming light were working and all three lights on the machine were on. A couple of days ago I had the same problem. I wrote the company and they said that I need a new kettle. the kettle is over $100 and I paid $170 for the machine. they said the kettle is not a part of the warranty that is remaining .Since the kettle works more often than that, this seems odd. I suppose I will not buy a new kettle until it absolutely dies, but I was wondering if anybody else had a suggestion as to what they thought could be wrong with this machine or if they also think it’s the kettle. This problem has only occurred twice since October with weekly use. It seems to me that if it were the kettle, this would happen more often than that.