Hey folks.
I'm running an online community and starting to hit a wall with chat moderation as we scale. Things are getting harder to keep clean and safe without burning out the mod team.
The main issue is that most platforms we tried (Discord, Telegram, Slack) don't really handle proactive moderation well, especially when content spikes fast or during live events. We end up reacting too late.
I've been looking into alternatives and came across Watchers seems interesting because it combines community chat with AI-driven moderation and even has built-in live streaming, which could simplify our stack a lot.
Has anyone here actually used something like this in production? How reliable is AI moderation in real communities at scale?
Also curious: what chat platforms are you using that handle growth + moderation without constant manual intervention? Would love real-world feedback.