I’m at an absolute loss… I’ve asked chatbots and contacted PayPal customer service and my issue still isn’t resolved. My client and I are just in limbo at this point and I hate keeping them waiting.
I’ve just completed my first ever freelance project. My client asked for an invoice or payment link and it seemed like I could do that pretty easy with PayPal. I created my account and sent the invoice. All is well until it’s time for me to claim the payment. This is where I’m running into a wall. I created my account a week ago and my payment is still pending. I linked my bank card and even provided my SSN. I’ve tried using the mobile app, visiting the website on mobile, and finally visiting the website on desktop. I can’t get past this verification thing. I’m hitting “accept payment” and then it says “get verified!” and then it shows a screen showing my card and a button to link a bank or card. My card is already linked. I even removed the card and then added it again. I don’t know what to do. Maybe there’s something my client needs to do on their end? They’re slow to respond though. I’m painfully aware this is a common occurrence for brand new accounts and the money being held can last up to 21 days or something like that? (According to Gemini and Copilot) This has already been a very lengthy process as the communication isn’t great.. Any help, advice, or sharing your own experience would be appreciated.