I booked a domestic Jetstar flight via EDreams and paid the extra so I could change it. The condition was that i made the request 4 or more hours before the flight.
It was an evening flight. On the morning of the flight I put the request in to change the time, and selected a new option from the long list available for a few days later (Melbourne to Sydney- options available just about every half hour).
I got a message saying because it was was within 48 hours of the booking they may need to call me- so I was sure to stay by the phone and answer any unknown number that called. They didn’t.
3 hours before the flight I got the attached email. The problem being when I tried to cancel it said I couldn’t because I was within 4 hours of my flight.
I tried logging in to Jetstar (I did this earlier in the process too) - but changing the flight via their system cost more than the new flight I wanted - of course they don’t honour the flexi option offered by eDreams.
Has any one been able to recover funds under a similar scenario. I’m still paying for their stupid prime thing from a flight earlier this year and I paid the additional funds as I knew changing flight times was a strong possibility.
I’d heard bad things about them and now I guess I get I suffer the consequences - but any way to contact and try to achieve a refund would be greatly appreciated. It’s been a nightmare arguing with their AI - the only contact option they seem to have.