I'm the top performer in sales position. I'm the top performer by a very large margin at the moment. I don't mean that pridefully because I never toot my own horn. I just mention this in case is carries me in leverage in the conversation I'm about to have with my boss on Monday.
I carry out my job with a sense of standards and take it very seriously. I have been looked over by my narcissist boss for promotion while she maintains several important positions within the company as she is a "familial" member and destined to soon become the owner fully. The actual owner is her father and he has very little involvement with anything day to day anymore. She hardly shows up to work and I don't think I'd be exaggerating to admit that she works as little as 10 hours a week if that. However, she sometimes comes in to create chaos in our work of her own doing, belittles her staff members, and when she leaves everyone breathes a sigh of relief.
The other day I had just gotten off the phone with a very disgruntled customer threatening to report us to the Better Business Bureau over some frustrations within our service department. After navigating this conversation, I felt very frustrated and drained. None the less, I kept a professional tone with the customer the entire time. I went into the office to speak with the GM since our Service Manager was not available. I explained to them my frustration with the customer and what the customer has requested to fix their frustrations. I was in the office outside of earshot of any customers and I soon found out another person in the office was on speaker phone with my narc boss. She interrupts me and begins to explain to me that this is a teaching moment and that I should never be talking about customers without first determining if anyone is on the phone nearby. I told her I have never had a report on me that a customer has heard me complain about them or another customer before, but she insisted I did not understand what she was trying to say to me. She further asked me if I was aware she was on the phone listening to this conversation and if I knew it was her and not a customer. I told her I never speak to customers over the phone on speaker in a highly trafficked area of the store. Then a recent consultant she brought in to manage the warehouse (I was as shocked as anyone she brought in a consultant) came in to say goodbye. She informed him that he could listen in to this conversation since it applies to the sales team he will later be helping to teach. I am very furious and embarrassed that she is letting others listen in as she tries to teach me her correct way of doing "customer service" based off a situation that has not happened, is not happening, nor will ever happen. I informed her that she will never have a report on me that a customer has overheard me complaining about them. She then proceeds to act shocked that I said that and goes on to say "I am not attacking you." as there is an audience of now 5+ people in the room.
I leave the room and sit down to do lunch. I go to text my wife to vent my frustrations. Something short and to the point "Fuck (BOSS'S NAME) She is such a bitch." Well I accidentally sent it to my boss. CRAP! I tried to unsend it as soon as possible, but it was too late. I go to inform the GM what I had done and what I should do to smooth this over. She gets a call from her and proceeds to go outside to talk to her. I asked her after the conversation what had happened and she told me I was fine to keep working with my customers and I went on to close some very large sales deals. Afterwards, I'm told I need the workplace until I can meet with my boss one on one. I try to talk to her. She doesn't answer her phone twice. She tells me she is too busy to talk to me until Monday and I will need to take the weekend off. Her excuse was so pathetic I don't even want to write it out here. Something about someone in her family just had their first day of her part time work and she needs to talk to them to help them get them through it.
I have a meeting coming up for Monday morning. I'm split between just telling this person how terrible a boss she is, how this pattern is repeating itself from previous good employees she let go or quit on their own because of her narc ways of speaking to others, or sucking up to keep my job. Any advice is appreciated. Sorry this isn't very well written. I'm just trying to get my feelings out and considering my next course of action.
EDIT: I also want to add that I did send her a text explaining the context of my frustration due to an upset client phone call and that the text was meant as a vent of frustration to my wife and not a reflection of my character or feelings towards her.