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u/GenReps1755

▲ 16 r/GenReps1755

Do consider joining my WhatsApp channel

I can promise it’s unlike any other place to pop into in this hobby.

I share more helpful info there than I post here on Reddit.

For one thing, my hottest items get shared there first, and anything that isn’t grabbed right away then gets shared here on Reddit. So if you are only tracking my Reddit posts, you’re getting the left overs.

I share pricing and more details on my WhatsApp channel.

And it being my “channel”, I share some real life stories. You may find them boring. You may find them funny, or even enlightening. Either way, it’s wholly unique for how we engage in this hobby.

I completely enjoy sharing this journey with my customers. And that channel is a place for that sharing.

Join me there:

https://whatsapp.com/channel/0029Vb726ei5q08liMskXQ2a

The faster more of you join me there, the faster I can stay over there exclusively. 😂

reddit.com
u/GenReps1755 — 3 days ago
▲ 70 r/GenReps1755

QF is the factory to watch

Heads up:

If you’ve followed me for long, you may recall that I started saying a year ago that QF was the factory to keep an eye on. After Clean shut down, I reiterated that QF was the dark horse factory I’d bet on.

Why?

I had it on good authority that QF was flush with cash and investors at levels unlike any other factory, and that they were determined to become the Number 1 factory in this industry.

It’s been a year and that is starting to turn into a reality.

QF is coming out with amazing products. Their GMT line is solid. They don’t have the DD movement. They use by the SH3285, but the SH has been around a long time and has proven to be extremely dependable. And SH recently came out with their free sprung movement.

Watch this space: you’re going to start seeing a market place shift towards QF. They are just doing everything right. They are innovating in cool ways, such as recently coming out with the most gen-like oysterflx straps in the market, and their watches are solid.

u/GenReps1755 — 5 days ago
▲ 34 r/GenReps1755

Looks like I need to spell this out:

2 week window for returns:

This is primarily your opportunity for hands-on QC. This is your chance to thoroughly inspect the watch. Make sure you didn’t miss anything in photos. This is your chance to make sure that it’s a watch that you want to keep.

This period is also for any reason under the sun you decide that you don’t want to keep the watch.

No questions asked full refund if you opt to return it during the initial 2 weeks, as long as it’s still in the exact same condition it was received.

60 day warranty:

The idea of a warranty is for mechanical defects, not cosmetic issues that could have/should have been spotted during QC (including your 2 week “hands-on” inspection window). I can come up with a list of exclusions if it comes to it, but the bottom line is, don’t ask me to align a crystal that you have come to believe is misaligned, or a bezel is out of alignment and could have been rejected during QC. I won’t be fixing things under this warranty policy that are cosmetic that you find after the fact.

The warranty is intended to give you peace of mind that if the watch movement dies on you within your first 60 days of ownership, you aren’t stuck with a dead watch.

The warranty is not a license to lazy out of your own QC responsibilities, thinking if you miss something you have a 60 day warranty to get it fixed. That’s not how this will work.

And the warranty won’t cover physical damage.

Bottom line: I don’t want to have to spell out everything. Work with me here on the spirit of what I’m offering.

I’ve already had many of my long time customers reach out to me and express their concern that this will open Pandora’s box and it won’t end well. That I can expect to see abuse of these policies and people taking advantage of them.

We shall see. I hope not. But if that starts to happen, yeah, these policies will be shelved.

reddit.com
u/GenReps1755 — 5 days ago
▲ 91 r/GenReps1755

Service Offering Update.

Had a customer share this watch with me. It completely self destructed. You can see that the seconds hand is bent, and specks of lume are all over the dial within the case.

He wasn’t looking when this happened. What a bummer as I’m sure it would have been fascinating to see. The seconds hand must have spun at light speed.

Best guess is that the main spring gave out and the full pent up power was unleashed at once.

This happened right at the 30 days mark and he’s covered by my warranty, but it does serve as an example that this kind of thing can happen.

I’ve noticed around a 3% defect rate. Approximately 3% of anything I send out ends up covered by my warranty. And this % has been amazingly consistent.

While this means that 97% of the time it’s smooth sailing, it’s a pretty disappointing experience 3% of the time.

Even more so if that happens to you outside of my warranty coverage period.

I’ve said it before and still believe it to be true: if something like this is going to happen, it’s most likely to happen within the first 30 days. If you get past the 30 day mark, that 3% error rate drops significantly.

Still - would be frustrating to be told you are outside of my 30 day coverage.

As such, effective immediately, I am extending my warranty to 60 days from time of arrival. If you are within your 30 day warranty period right now, congrats: you have my coverage for a full 60 days.

If you are already outside of your initial 30 day warranty, no worries: you are probably fine anyway, and you’ll have 60 days of coverage on your next purchase.

As always, repairs are slow when needed. I can’t help with the speed of the repair. So I continue to ask for your grace and patience during a repair, as all of the watch smith I’m aware of that service this community are very busy.

And there are warranty exceptions. If you ask me to special order you something from a factory I’m unfamiliar with, or uncomfortable with, I’ll probably tell you it’s a final sale with no warranty or return window.

But….as for “business as usual”, please know the GenReps warranty is now 60 days for new purchases.

As always, please message me on WhatsApp at +1.678.646.9796 for anything I can help with.

u/GenReps1755 — 6 days ago
▲ 19 r/GenReps1755

While it’s true that we sometimes have a frustratingly long wait when you’ve put your name on something on its way to me, the truth is, my “Expedited Shipping” folder changes almost daily. And often, a highly desired gem slips in and survives a day or two before being spotted.

Please note I always give the first heads-up of any arrivals on my WhatsApp channel. Had some VSF SD43’s that arrived today that lasted about 10 minutes. A great example of hot items that are often gone before I’d have a chance to share here on Reddit that they are available. Please consider subscribing to my WhatsApp channel:

https://whatsapp.com/channel/0029Vb726ei5q08liMskXQ2a

My “Expedited Shipping” folder:

https://www.dropbox.com/scl/fo/rqk4etk0oyvy78c8znayp/AMdleQEZeO1CqEHNlk6q7xs?rlkey=56rt3rkb677l7km8069ymjime&st=grzfbjwy&dl=0

The Slate Datejust 41mm just landed today. Along with several other pieces.

Please message me on WhatsApp at +1.678.646.9796

u/GenReps1755 — 10 days ago