Paid $2000 for a new washer and dryer set, and the dryer keeps malfunctioning because the installer I PAID EXTRA for didn’t install it properly.
I ordered a new washer and dryer set through Home Depot and paid extra for them to install the new set. They got delivered today. We’re a household of 8 that have been without a working washer and dryer for over a week. We’ve gone to laundromats but we were so excited to finally have a new WORKING set.
As the installer left, he pointed out that Home Depot sent a rigid duct, but without cutting it, it wouldn’t have fit right, so he just used our duct from the old set. He stared a cycle and said it should run for a full 60 minutes, but just a few minutes after he left it stopped. We figured it just recognized there weren’t any clothes and stopped. So my son started a small load but it kept stopping and not drying. Finally I took a look, and it had an error message of “db95.” I looked that up, and apparently that means it thinks there is a 95% blockage in the duct or vent.
In preparation of the new set, I vacuumed out the duct and vent. I looked up more details on an lg troubleshooting site, and apparently their new dryers don’t work with flexible venting. It builds too much pressure and stops for fear it’s overheating. The installer should have cut the rigid duct they sent to fit my space. That’s so annoying!
Thankfully I had 48 hours from installation to let them know of any issues, and they’re sending someone to fix it, but they can’t come in broken Friday.