Worst customer support of all time award goes to Logitech
I want to preface this by saying I have never ever been upset enough to shame a company on Reddit, especially one that I have been a long time loyal customer of, and have time and time again given them my stamp of approval. I have owned at least 4 G502s, MX Keys, MX Mechanicals, and MX Master 1/3S/4.
I've owned my MX Master 4 for 6 months now and it developed charging issues (won't charge despite countless cables, adapters) about three months ago, and that's when I reached out to support hoping to get some help. I've tried all the avenues (email, online chat, phone) to get a solution in place, and all they come back with is:
>Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.
They provide no reason as to why the receipt is invalid; however, during one of my exchanges, the agent told me it is because my proof of payment does not have my name:
>(6:29:36 am) Bushraa: It should at least contain your name on it, as owner. We need this to confirm proof of ownership for the product.
I purchased this from a physical Best Buy store, and it will never have my name on the receipt. They never ask for client-lookup information.
I'm fed up. They just reply with this copy-paste blurb, providing no guidance as to next steps. I've received this response at least 6 times now. Not to mention, each response takes about 7 business days to respond, and sometimes never unless I escalate the ticket via chat. This is by far the WORST customer service I've experienced in a long time. I wouldn't wish this experience on my worst enemy and I refuse to recommend and support a company who could care less about customer satisfaction.
/endrant