Bell technician disconnected my fibre and moved it to the unit below me
Hi all, rent an apartment in a two unit house that also has it’s basement rented. Today our downstairs neighbour changed service from teksavvy to bell and it seems that the tech just yanked our fibre and put it in the basement leaving us without wifi.
I am not a bell customer but our provider, EBOX, uses their infrastructure as i understand it. i’ve called them but they don‘t seem to have any power to do anything and both the basement neighbour and I have called bell and have been essentially told to kick rocks.
It seems they only have one fibre cable leading to our house and don’t feel as if they need to add another seeing as the basement doesn’t have a separate address.
anything I can do? i can’t find much info about anyone having this problem online. very frustrating. thank you in advance.