u/Full_Series_6007

Is this how you treat customers?

18 days and counting. Jean Paul Gaultier playing games with my Scandal order. WTAF.

Ordered April 1. Estimated delivery April 19. Today is April 19. Nothing.

No updates. No apology. No perfume.

So let me ask the tough questions since this company clearly won't answer them:

  1. How is “Estimated Delivery April 19” legally binding in any universe when it’s literally the 19th and my package is apparently still in a warehouse on Mars?

  2. Why even give an estimated date if you’re just gonna light it on fire and laugh at me?

  3. Do they think I ordered this perfume for my great-grandchildren’s graduation? Because at this rate, that’s who’ll be opening it.

  4. Is “Scandal” the name of the fragrance or the shipping department’s internal motto?

  5. How many business days does it take to move a 100ML bottle from “Label Created” to my front door? 18? 30? The heat death of the universe?

  6. Did my package get intercepted by the actual Jean Paul Gaultier himself so he could personally test it for 3 weeks?

  7. At what point does “delayed” become “we lost it and hope you forget”?

  8. Why is “View Details” the biggest lie on the internet? Because the details are: no one knows where your order is, and we don’t care.

I’m not frustrated. I’m scandalized. Pun absolutely intended.

reddit.com
u/Full_Series_6007 — 3 days ago

FINAL NOTICE BEFORE LEGAL ACTION – Order ID: 26040121475418

To the Culture Circle Team,

I am writing to formally notify you that this is my last communication before I proceed with serving a legal notice against Culture Circle.

My order (ID: 26040121475418) has been delayed in an entirely unacceptable and unprofessional manner. Despite repeated attempts to seek resolution, I have received no adequate response or support from your customer service team. This level of negligence is both frustrating and completely unacceptable.

I am hereby demanding one of the following, immediately:

1.	Delivery of my order within a clearly communicated and guaranteed timeframe, OR

2.	A full refund processed without any further delay.

Please be advised that if neither of the above is fulfilled promptly, I will have no option but to treat this continued inaction as an act of theft and will pursue this matter with the appropriate legal and consumer protection authorities without any further notice.

I expect a concrete response within 48 hours of receiving this email.

reddit.com
u/Full_Series_6007 — 4 days ago