Without going into too many details here, I have an issue that I genuinely believe constitutes unconscionable conduct by a service provider. It relates to a service that involves children. And it's a systemic issue that has impacted a large number of customers of the service.
I have been trying to have it investigated through multiple agencies that have oversight on this service. But I'm not really getting anywhere.
My next step is to speak to a community legal service for advice. But since they're not available now until Monday, I thought I'd try reaching out to the trusty ole reddit community to see if anyone has any experience in something like this who might be able to share any information or advice that I can ruminate on over the weekend.
ETA: I am not looking for advice on the issue itself. I don't need confirmation of the validity of the case. It's a very specific set of circumstances and the service provider is already aware that I am making noise. I don't want to risk doxxing myself by sharing more detailed information.
I was hoping for advice on the mechanisms and processes for pursuing a business for unconscionable conduct.
If you don't want to or can't offer any advice or information that's fine, go ahead and jog right on.