Bought faulty PS4. Is refund possible? Help.
Hello. I bought a 2nd hand ps4 few hours back from CEX. They demoed it to me by running a game for 1-2 mins. I also played some racing game for a min. At first they had issue running it but later they said it worked fine. Everything looked ok so I bought it along with Nier Automata and Uncharted 4.
Came home and set it up with my TV. Both the game crashes after 10mins of game play. For uncharted 4, it shows an error that the disc is damaged( after googing I found the disc might be fine, but the HDD might be faulty) and ejects the game. For Nier Automata, it ejects the game without error in 10min. For both cases if I uninstall and reinstall it then it can run for 10 more mins.
I feel like the product is faulty and shouldn't have passed their tests. I am taking it back tomorrow morning and I think that they should refund the full money instead of store credits.
Anyone faced similar situation with CEX? Do they refund full money?