Wanted to book the fifth avenue hotel in Manhattan for 3 nights.The hotel is running a book 2, get a 3rd night free promo. Go to Fifth avenue and Amex and the price is $2,466. Go to Chase, the price is $3,744. A $~1,300 price difference.
So I booked with Amex as their price matched the lowest available. Figured I’d try Chase as I’ve yet to use my edit and portal credits for the 1/2 year. Book and try to price match. Same room, same dates.
Chase denied to price match. Claim ‘The hotel details for the competing rate did not match the Chase Travel Booking details.’ Literally provided examples from the hotel and Amex of the price being offered that was $1,300 less with identical details.
Now, I get if there’s a minor difference, but when a portal is not acknowledging a deal that a competitor and the actual hotel is offering, what is the point? It’s really bad business and makes me think the hotel credits are a scam to inflate the prices and profit the difference.