u/Foonbee

For the past 6 months since joining my wife’s family plan I had 2 credits on my phone.

-$28.45 Device Promotional Credit 36months

-$30.75 Trade-In Device Promo Credit 36months

I can’t find any details of the original signup but I’m positive I joined cause of a good promo they had. Now Verizon is taking off the Device Promotional Credit with no notice. Support is saying there may be an accidental double credit for the trade in initially.

Anyone experienced this before?