u/Fleegle2212

I've been experiencing packet loss for several weeks now. There are periods where it's high (>20%) but generally it stays <2%; just enough to be annoying. According to my town's Facebook group, others are experiencing the same.

Using the Nokia ONT, TELUS's router, ethernet connection (no wifi). Everything has been rebooted. The problem affects multiple devices. No outages reported on the server status page.

Anything else on my side that I could investigate?

Assuming this is a system issue, what's the best way to convince someone to investigate this?