u/Flat-Werewolf-8609

So here is some context, I've been having lots of issues with my printer and I thought I was doing something wrong, but I wasn't, my extruder module was not gripping the filament properly, so It would just spin without gripping, well, cool right, I was just gonna replace it, but WRONG, Not only did they HOT GLUE the freaking module in there, THEY HOT GLUED ALL WIRED TO THE FREAKING BOARD, oh and thats not all, they straight up left screws out. So now im stuck here trying to figure out what to do, and I tried to reach out to their customer service but, they refuse to reply to me, or help me at all, so please, if you have any solutions that would allow me to fix this without breaking anything, it would be really nice

So, I need help because this issue has been getting worse and worse, and its either im the problem, or my printer is the problem, and trust me, I tried everything, I changed the Z-Offset, changed my filament, cleaned my nozzle, atp, I willing to take any help