u/Flamingo776655

Hi, I keep receiving SMSs from Virginia Media although I am not subscribed. Today, they sent me an SMS informing me that there will be a visit from their technician, and someone older than 18 must be in or I will be charged €25. I called them ( 0345 454 1111 ) and I explained that I don’t have any subscription/registration with them. The customer service representative has requested me to give him my address, I gave him my postal code so that he can compare it with the one registered with my phone number on their system( just so you know, the auto attendant said a wrong post code which is linked to my number in their system when I called in). He didn’t explain to me what is going on, and he started requesting more details about my address , so I didn’t feel comfortable about this and I refused to give him anymore details about me, he then told me anyways if the technician comes just let them leave, and he didn’t inform me whether if the account is deleted or not. So what is going on ? Any advice please ?