SBI played with me by opening a Demat account without informing me and then charging AMC for it
I have an SBI savings account mainly for online transactions and for adding funds to my Zerodha/Kite account. A few days ago, SBI deducted ₹590 from my account as Demat AMC charges.
I do not use SBI as my broker or for trading activities, so I was surprised by this deduction. When I contacted customer care, they informed me that SBI can charge AMC if a person has multiple Demat accounts linked to the same PAN number.
I then asked how and when this SBI Demat account was opened. I was informed that it was opened through OTP verification. After thinking carefully, I remembered that when I visited my SBI branch to convert my minor account into a major account, the staff took my phone and used the SBI YONO app for the process. During that process, they apparently opened a Demat account without properly informing me or taking my clear consent.
Additionally, all related Demat emails went into the promotional/spam section of my email, which I did not notice earlier.
What action can I take now? Can I file a complaint with RBI or raise the issue with CDSL?