I recently tried to post a negative review for a restaurant. My experience was completely factual: the restaurant refused to honor our reservation for terrace seating, the food was overcooked and we didn't like the service.
Google immediately rejected the review with a generic "Your content isn't posted" email. There was no specific explanation. It appears their automated filters flag and block negative feedback, effectively censoring honest customer experiences.
I have noticed it happens multiple times but only to specific touristy place.
Has anyone else noticed their legitimate negative reviews rejected without reason in some places ?
It completely shattered my trust in Google ratings as I am now wondering if there is a way for places to monitor undesirable reviews somehow.