Customer Support Nightmare
This is just me venting and adding to the list of people complaining about cardmarket support in the vain hope that it encourages improvement or that it may help others to know that they're not alone in having a terrible experience.
I have had a ticket open since April 4th 2026 due to recieving a fake card and have been through the whole process of waiting weeks for the first response and then talking through what's happened and eventually landing on needing to send the card to cardmarket for a refund.
I sent the card on the 22nd of April and it was stuck in customs for a while until yesterday. It arrived at the destination and cardmarket decided to refuse the delivery, so now the fake card is on its way back to me after waiting over a month to even get to this point.
So now I'm still down £58 from the cost of the card and the cost of the postage to send it to cardmarket and after all this time I still have nothing to show for my efforts in trying to get this sorted.
So yeah just feeling very defeated right now. Thanks for reading my rant. I sincerely hope everyone who deals with something similar has a better experience than I have had so far.