We made the switch to Blue Yonder schedules recently, and it's been a rollercoaster for everyone these past few weeks.
The good: The new book-off system is genuinely a huge improvement over our old book-off binder. Being able to request days off anywhere is so handy, and being able to sort it months in advance is way less stressful than having to wait for the right page to appear in the binder.
The bad: It's a lot. I won't even get into it all here. In short, the computer-generated schedules are TOO good. Whatever number you wrote into your preferred hours (The ONLY field it gives you, by the way! There's no separate "max hours" box), the AI WILL find them for you, no matter what. If you wrote 35 hours into your availability because you can work a busy week but prefer a more leisurely schedule, too bad! Careful what you wish for. It takes whatever number you enter as literally as possible.
On the floor, we're constantly in situations where we're either short-staffed because we're getting crippled by "sick" calls, or overstaffed while the store is completely dead. Some afternoons, we'll have two DT order takers and two people on beverages for hours on end, even though we absolutely don't need two people in those stations. The manager won't send anyone home. We're just stuck trying to look busy but running out of things to do.
It's gotten so bad that our managers are practically posting around the clock in the group chat telling people to give away shifts they don't want and not to message managers asking to delete them. We've been told to treat the "preferred hours" box on our availabilities like it's our "maximum hours" instead. It's genuinely pandemonium, and I'm not sure who or what's gonna give first.
At this point, I'm genuinely considering going full-time just so I can actually manage my week without having to proactively book unpaid time off for everything.