u/Federal-Teaching2486

Hello po. We have an upcoming Thailand trip by the end of this month. A few weeks ago, AirAsia cancelled/rescheduled our flight both departing and arriving Manila. Should we do anything about this? We are okay naman with the new schedule they sent. The thing is, sa AirAsia app, the status of both flights say “cancelled”. We tried contacting their CS pero bot lang yung sumasagot and told us that the details of the flights are unavailable and we should inquire again 2 weeks before the scheduled flight. Cancelled na po ba ito pag ganito or proceed na lang sa new date as per their email? 🥲 This is our first time with AirAsia. Might be the last time too lol. Thank you, sana po may maka-help. 😔