Full service “experts” are a total joke
I started my tax return on March 30 through TurboTax “Full Service” because they pushed the $150 expert deal hard. Figured fine. Easy. Let the “pros” handle it.
Big mistake.
First tax expert disappeared around April 7. Completely ghosted. I had to call support myself just to find out she was gone and never finished my return.
Then they assigned me a second expert. That took another week. He also vanished before finishing.
Then came expert number three. She had no clue what was going on. I had to answer the same questions AGAIN and resend documents for the third time.
Fast forward to May 5. After over a month, 3 tax experts, endless delays, and zero communication, I finally think I’m done and ready to file.
Then TurboTax hits me with:
“Oh actually your total is $600, not $150.”
Apparently the “promotion ended.”
No one mentioned that while they bounced my return around like a hot potato for 5 weeks.
Support won’t help.
Managers never call back.
Can’t reach the tax experts.
Nobody takes responsibility.
The crazy part is I’ve filed my own taxes for years. I have multiple LLCs and never had issues. I only used this service because they sold it as simple and stress-free.
Instead I paid with weeks of wasted time, repeated paperwork, and bait-and-switch pricing.
Avoid TurboTax Full Service at all costs.