Long-time G Suite legacy free user (since ~2008) here. I have a personal family domain (till.cz) with fewer than 10 accounts, all used by family members, zero business activity.
A few weeks ago I received an email from Google claiming my account shows signs of commercial use and must upgrade to paid Workspace by May 21, 2026 or be suspended.
I filed an appeal explaining clearly it's a personal family setup. The appeal was denied with a one-liner saying I'm "in violation of the personal non-commercial use policy" — no specific reason, no evidence, no explanation of what triggered the flag.
I have no idea what to fix because Google won't tell me what the problem actually is.
I've now posted to the Google Workspace Admin Community as well: https://support.google.com/a/thread/428762531
Has anyone else been through this? Did you find out what triggered the commercial flag? Is there any escalation path beyond the standard appeal form that actually reaches a human?
Any help appreciated — the clock is ticking.