"April 9: Got email saying identity verification needed but purchases still work. Tried automated Stripe verification 5+ times, passport rejected every time. Then Shopify silently disabled my entire payment method with zero email — directly breaking their own written promise.
Since then I have contacted live support every single day for 18 days. Spoken to 15+ different agents. Every single one says 'escalated with urgency.' The Trust team has never once contacted me. No manual upload link has ever been sent. Agents themselves confirmed in chat that the specialized team has sent me nothing.
I have full transcripts of everything. Ticket: 139f36ec-bf04-4cef-aee1-377b65bb713a. 14 days left before permanent account closure. Has anyone actually broken through this? What worked?"