Imagine being woken up in the middle of the night by your building’s manager knocking on your door because the firefighters are asking for the keys to your car, which is on fire in the underground garage of your condominium — alongside 400 other cars.
Well, that’s exactly what my father, an elderly man, went through two weeks ago.
The battery of his hybrid XC40 caught fire while the vehicle was parked. It was NOT charging and was NOT subject to any recall.
But the worst part is Volvo Brazil’s behavior since the incident: even after multiple attempts to get in touch, they have been ignoring my father. They promised an inspection, but the inspector never showed up at the dealership to examine the car.
Although the vehicle is insured, it is unacceptable for the company to avoid responsibility — especially considering that the fire could have spread and put the entire building at risk if the security team hadn’t noticed it and called the fire department.
They pride themselves so much on safety, yet after such an absurd incident, they simply disappear.
I created an Instagram profile to report the case. If you want to follow it, it's @volvonfire