u/Fable_Finder — reddlx

Me: I have a Disney+ bundle that includes Max. After an email change on my Disney+ account, my Max access broke. I receive "Provider Account Already Registered" during activation, but I cannot sign in with any email (old or new). Disney+ support confirmed the entitlement is active but redirected me here for account-level correction.
HBO Max (Bot): Okay, I can help you sign in! Do you get HBO with your internet, mobile or TV plan?
Me: Yes.
HBO Max (Bot): You may sometimes need to sign in to your internet, mobile, or TV provider account that includes access to HBO Max. I can help you connect your provider to your HBO Max account. If you have a password, choose "I want to use my HBO Max account email and password" below. Which device do you want to use to connect your provider?
Me: I can't access my HBO Max account, I changed my Disney+ email and HBO Max doesn't recognize my new or old one.
HBO Max (Bot): Okay, I can help you sign in! Do you get HBO with your internet, mobile or TV plan?
Me: Can you get me a live agent?
HBO Max (Bot): Let's get you to a Customer Advocate. How would you like to get in touch?
Me: Keep chatting.
HBO Max (Bot): Great! Would you like to get help more quickly by signing in?
Me: I can't sign in.
HBO Max (Bot): I need some info before I help you connect to a Customer Advocate. First, what's your first and last name?
Me: [CENSORED]
HBO Max (Bot): What's your HBO Max account email or your preferred email address?
Me: My preferred email address is [censored]@proton.me but it isn't letting me log onto that.
HBO Max (Bot): To confirm, your email address is [censored]@proton.me, correct?
Me: Yes, continue.
HBO Max (Bot): What device are you using to stream?
Me: PC.
HBO Max (Bot): Please describe your question or issue, so we can help you as quickly as possible.
Me: I have a Disney+ bundle that includes Max. After an email change on my Disney+ account, my Max access broke. I receive "Provider Account Already Registered" during activation, but I cannot sign in with any email (old or new). Disney+ support confirmed the entitlement is active but redirected me here for account-level correction.
HBO Max (Bot): We're transferring you to a Customer Advocate now, and someone will be with you shortly.
HBO Max (Bot): Thanks for waiting! An advocate will be right with you.
HBO Max (Automated message): Agent has joined the chat.
HBO Max (Jan): HI [name]! Thank you for reaching out. I'm Jan on the HBO Max Support team. Please give me a moment to see how I can help.
HBO Max (Jan): I understand that you need help with your bundle subscription and that you received a notification stating, 'Provider Account Already Registered.' No worries, I'd be more than happy to assist you with this.
HBO Max (Jan): If you received that message, can you please send me any other email address that you may have used so that I can check it for you?
Me: My old email address was [censored]@gmail.com.
HBO Max (Jan): Thank you, [name].
HBO Max (Jan): Upon checking, there is no account associated with the email address you provided.
HBO Max (Jan): Aside from that, do you have any other email addresses?
Me: Okay so the issue is that I changed my Disney+ email from [censored]@gmail.com to [censored]@proton.me.
Me: But I tried logging in and HBO Max doesn't recognize either of the emails.
Me: [censored]@proton.me is the one tied to Disney+ right now so it should let me into HBO Max but it doesn't.
HBO Max (Jan): I understand. But there is no account associated with the email addresses you provided.
Me: There should be though, because I have the bundle with Disney+, Hulu, and HBO.
Me: I activated the HBO Max account on my old email, and when I changed my Disney+ email and tried to reactivate HBO Max through the Disney+ settings, that's when it said "Provider Account Already Registered".
HBO Max (Jan): Could you please provide any email addresses you have, including those of your family members?
Me: Just those two.
HBO Max (Jan): May I know the device you are using to activate the subscription?
Me: PC.
HBO Max (Jan): Did you tried to use incognito mode on your browser?
Me: I was using incognito mode at the time I was doing it.
HBO Max (Jan): Thank you.
HBO Max (Jan): Please allow me 2-3 minutes to check this further.
HBO Max (Jan): Please bear with me. I'd like to dig into this further. I'll get back to you within 2-3 minutes.
HBO Max (Jan): This is taking a bit longer than anticipated. Please allow me another minute or two.
Me: I understand the account may not be email-based. This is a Disney+ bundle activation issue, so the Max account should be tied to my Disney provider entitlement rather than an email address. Disney+ confirms the subscription is active, but I am stuck in a "Provider Account Already Registered" loop and cannot access the account via email login. Could you please search for the account using the Disney+ provider entitlement/partner link and reset or rebind the account to allow reactivation?
HBO Max (Jan): I understand. But that message means that the subscription has been linked to a different account.
Me: It's the same account. But it was activated under a different email.
HBO Max (Jan): Could you please check the email addresses of your household members who may have an HBO Max account, so we can verify if your subscription is linked?
HBO Max (Jan): Because we need to find your account, so that we can unlink your subscription to the correct one.
HBO Max (Jan): I don't mean to rush you, but are we still connected?
Me: Yes, one second.
HBO Max (Jan): Sure, please take your time.
Me: Okay, this isn't linked to another household member. The issue is that the account doesn't seem to be tied to an accessible email anymore. It was originally created through my Disney+ bundle before I changed my email, and since then I haven't been able to locate it using either my old or new email. It seems like it's linked to the previous version of my Disney+ account (before the email change). Could you check for a provider-linked account tied to my Disney+ subscription and help unlink it so it can be reactivated?
HBO Max (Jan): I can assist you to unlink your subscription from the wrong email address but we need to find your account first.
Me: How can I find that account?
HBO Max (Automated message): Agent has left the chat.