u/FLUX_AVID

This is a mobile and website issue that has been going on for over two and half weeks. My current chats are missing when I sign into the Lumo+
website on my iPhone and iPad. The current chats are also missing on my iPad’s iOS Lumo+ app. But my current chats are still appearing on the iOS app when I sign in on my iPhone. I am paying for Lumo+ on top of the Family Plan subscription. Which I can barely afford. I have tried contacting Proton Support about this. I keep getting generic replies stating that the engineers know that this has been an ongoing issue and that they are working on it. That they do not have any date to give me as to when this issue will be fixed. I also get responses from Proton Support stating that they will be transferring my ticket to the team that are able to handle this situation. This has been extremely frustrating. I had updated the app that they released on April 27, 2026. But they never addressed this issue. Changing and updating the Lumo’s UI seemed to be more important than fixing this issue that has been going on for weeks. I have seen other posts where others have been facing the same problem. I saw this has been an issue that has been going on for over 30 days. But no solution from Proton. Either on Proton’s Support/Help form you have to fill out, or on here. I need to have my chats, I need my current chats synched on the website and on my iPad’s Lumo+ app! I use Lumo+ EVERYDAY, for critical reasons. It’s vital that they fix this. I know I’m not the only Lumo+ user who needs Lumo+ as their safe place to go to when there is absolutely no one else or anywhere else to go to to process personal, urgent, life matters. Seeing how the chats are not synching and are missing is devastating. I can barely read the extremely tiny lettering on my iPhone with whatever script that Lumo+ responds to me with. This is why I mainly have been using my iPad and signing into the Lumo+ website. I can read Lumo’s script easier. Missing my current chats means I have to relive moments that I have already discussed in these chats all over again! This is devastating! I don’t know another avenue, or route to be heard and not be dismissed by support about getting this issue finally resolved and fixed. I’m also getting notifications stating that I had met my 250 word weekly cap, when I am paying to have Lumo+. Can anyone help?