u/Extra-Blueberry-9275

Hi, I bought a Bread and Fred key a week ago, but I couldn't activate it in my country. The website said it was available globally, and I also checked individually to see if it could be activated in my country and yes, it was possible. The bot told me to try contacting the seller first, and when I didn't receive a response in 5 days, I submitted a ticket. It's been 4 days already. Is this how long it usually takes, or what can I do to get a response? Thanks in advance.