Old app > new app
The UA app used to be pretty darned great. Booking flights was simple and efficient. Loading an itinerary or boarding pass was fast.
But the most recent update has slowed the app to a crawl. Even simple tasks like looking up an itinerary takes a while - the little “wheel” spins and spins and spins…. and I can “see” the top part of the itinerary, but can’t scroll while waiting for the page to load.
And booking a flight …. the UI/UX is needlessly complicated. It’s as if it’s designed for an iPad or full size monitor vs an iPhone. And extra clicks are required.
Would really like United to address the responsiveness of the app, and to fix the display of flight options to look more like it did pre-update.
It went from simple & clean, intuitive and responsive to messy, needlessly complicated and slow.